INTRODUCTION AND REFERENCES
To make it easier to read these terms and conditions there are a number of further definitions which we use:
When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions.
We act as agents for the Owner. Therefore, when you make a booking through us the contract to occupy the Property is between you and the Owner.
For bookings made via Airbnb, Booking.com or similar channels, please check your booking confirmation for the cancellation policy as your booking will have been made under their terms and conditions and not ours.
Bookings cannot be accepted from persons under 18 years of age.
The Properties are not meant to be used as “party houses”, and group bookings, including for stag and hen dos, are not allowed.
No bookings are valid until confirmed by us in writing (including by email).
When making a booking you will be required to pay a booking fee to us which will be clearly identified as part of the overall price you pay.
If you make a booking more than 8 weeks before the holiday date you will be required to pay a Deposit when making the booking and the balance will be due no later than 8 weeks before the holiday is due to start.
If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
We reserve the right (on behalf of the Owner) to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
The Deposit is non-refundable unless we are unable to accept the booking on behalf of the Owner or the Property is unavailable at the time of the holiday
If the Owner cannot make the Property available to you for your booking we will try to find you suitable alternative accommodation or we will arrange a refund from the Owner of all amounts you have paid towards the accommodation cost. We will not be responsible to pay any compensation or expenses as a consequence of such an event.
If you cancel prior to the holiday arrival date you may be due a partial refund from the Owner.
The refund will depend on the amount of notice you give us (as agent for the Owner) before the holiday start date.
If section 3 applies you will be entitled to a full refund of the accommodation costs from the Owner. In all other circumstances, the refund will be calculated as follows:
If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.
If your booking was made was transferred the number of days” notice will be transferred from the original booking
You will ensure that you and all Holidaymakers will:
We and the Owner will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.
The Owner will ensure that:
Dogs are only allowed at Properties (at an additional charge of £20 per dog) where this is specifically stated in the Property description; additional dog restrictions may be contained in the “Need to Know” section – please read this section carefully.
Registered assistance dogs are allowed in all Properties.
You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a booking.
If any Holidaymaker has an allergy to dogs, please be aware that neither our Owners nor we can guarantee that a dog has not stayed in a particular Property. Neither we nor our Owners can accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
The following dog terms apply:
Pets other than dogs are not permitted
If you break these terms, the Owner (including their representative) or we may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.
We have compiled the information in our literature and on our Website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
We make every effort to ensure that the Property details supplied to us by the Owners are accurately reproduced and that the pricing and availability of the Property is correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your booking.
Confirmation should be requested prior to booking if there is any particular detail or facility that is important to you. When you make a booking the Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to a Holidaymaker”s standards.
If you have any complaint concerning a Property, the matter should be taken up with the Owner (or the local point of contact provided to you) first. The Owner should do their best to resolve your complaint, where possible. It is important to raise any complaint while you are still at the Property.
As part of a booking we may introduce Holidaymakers to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant Holidaymaker.
All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance. You can see further details in the section “When you don’t get 14 days to cancel” on the citizen’s advice bureau website here.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.
If either you or an Owner fails to comply with these terms and conditions you or the Owner will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and the Owner at the time you made the booking.
Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
If you have any questions at all about your stay or our cottages, please do contact us and we’ll be happy to help.
We aim to make each and every guest feel as welcome and comfortable as can be. When you arrive you will be provided with all you should need, from bedlinen and towels, to fuel for the fire and milk for your tea. If you ever need us, we’re not too far away and here to help if you have any questions. Our cottages are clean, warm and cosy – the perfect base for your break in the Lake District.